ign88 Platform Privacy Notice

This page describes what we collect when you use ign88 and how we keep that data protected. Our privacy policy applies to all ign88 members—whether you're placing bets on Liga 1 matches in Jakarta, playing live blackjack from Surabaya, or funding your account via OVO from Bandung. We take data security seriously and only use your information for account management, payment processing, fraud prevention, and service improvement.

We at ign88 do not sell your personal data to marketers or advertisers. Third parties such as payment processors (e-wallet, mobile banking, local payment) and our live-dealer studios see only the minimum information needed to deliver their services. You retain rights to access, correct, and delete your data under applicable data protection laws.

Our privacy commitment reflects our belief that trust is foundational to our relationship with ign88 members. Read on to understand exactly what data we hold, how long we keep it, and what choices you have.

What Data We Collect on ign88

When you open an ign88 account, we collect your full name, date of birth, national ID number, phone number, and email address. These are required for identity verification (KYC) and account security. We also collect your address and proof documents (utility bill, bank statement) to confirm your residence and prevent fraud.

When you use ign88, we log your activity: bets placed, games played, stakes and payouts, login times, IP addresses, and device information (browser, operating system, device type). We also collect any messages you send via live chat and feedback you provide. This helps us detect fraud, resolve disputes, and improve our platform.

We may collect cookies and similar tracking technologies on our website to remember your login, language preference, and browsing behaviour. You can disable cookies in your browser settings, though some site features may not work as intended.

How We Use Your Data on ign88

We use your data primarily to operate your ign88 account: verify your identity, process deposits and withdrawals, calculate bonuses and loyalty rewards, and settle bets. We also use it to detect and prevent fraud, money laundering, and problem gambling patterns. If we spot suspicious activity (rapid account opening, unusual withdrawal patterns, chargeback attempts), we may freeze your account and request additional documentation.

Your data helps us improve ign88 services. We analyse aggregate betting patterns, game popularity, and payment method performance to enhance our offerings. We may contact you via email or SMS about account updates, promotions, or service changes—but only if you have not opted out of marketing communications.

We may disclose your data to government authorities if required by law (subpoena, court order, anti-money-laundering investigation). We comply with all applicable regulations in jurisdictions where we operate. We are also required to report large transactions and suspicious activity to financial intelligence units in accordance with anti-terrorism and anti-fraud laws.

KYC (Know Your Customer)

Identity and address verification required at account opening to prevent fraud and money laundering.

Account activity logs

We retain records of all bets, deposits, withdrawals, and chat interactions for at least five years.

Marketing communications

We may email or SMS about promotions unless you unsubscribe via your account settings.

Data Processors and Third Parties on ign88

We share your data with third-party service providers who help us run ign88. Payment processors (such as mobile banking, local payment, online payment, and e-wallet gateways) receive your name, phone, and transaction amounts to process payments. Live-dealer studios (our casino providers) see your account ID and bet history to settle table games. Our hosting provider (cloud infrastructure company) stores encrypted copies of our database but does not access your data directly.

We require all third parties to sign data-processing agreements and comply with the same privacy standards we follow. Your data is shared only for the specific purpose each service provides. For example, a live-dealer provider does not see your email or phone number—only your account ID and session information.

Our servers may sit outside your jurisdiction (for example, in Southeast Asian or international cloud regions). By using ign88, you consent to cross-border data transfer. We apply the same encryption and security standards regardless of server location.

Your Rights on ign88

You have the right to correct inaccurate data. If your address or phone number is wrong, update it directly in your account settings. If you find errors in your transaction history or believe we've recorded activity incorrectly, contact us via live chat and we will investigate.

You have the right to delete your data—but only after your account is closed and all financial obligations are settled. We retain transaction records and KYC documents for five years after account closure to comply with anti-money-laundering regulations. You can request account closure from your account settings or via live chat

You have the right to opt out of marketing emails and SMS. Unsubscribe by clicking the link in any marketing email or by updating your communication preferences in your ign88 account under "Settings".

We at ign88 treat your privacy as a fundamental right and encrypt all data in transit and at rest.

Data Retention on ign88

We retain your personal data (name, ID, address, phone) for as long as your account is active, plus five years after closure. This allows us to handle disputes, detect fraud patterns, and comply with legal holds. Transaction records are kept for at least five years per financial regulations in our operating jurisdictions.

If you request deletion before the five-year period is complete, we will anonymise your data where possible—removing your name and ID but keeping transaction records for legal compliance. Anonymised data cannot identify you personally.

Cookies and Tracking on ign88

Our website uses session cookies (which expire when you close your browser) and persistent cookies (which remain until you delete them). Cookies remember your login, language choice, and betting preferences. We do not use cookies for advertising or sale to third parties.

You can disable cookies in your browser settings. Note that some ign88 features (auto-login, saved settings) require cookies to function. If you disable all cookies, you may need to re-enter your login each time.

Security Measures on ign88

We use SSL encryption to secure all data transmitted between your browser and our servers. Your password is hashed (one-way encrypted) and never stored in plain text. We use two-factor authentication (2FA) to prevent unauthorized account access—you can enable 2FA via email or SMS in your ign88 account settings.

We conduct regular security audits and penetration testing to identify vulnerabilities. Our staff access customer data only when necessary (e.g., to resolve support tickets) and are bound by confidentiality agreements.

Changes to Our Privacy Policy on ign88

We may update this policy from time to time. Material changes will be notified via email or account notification. Your continued use of ign88 after notification constitutes acceptance. If you disagree with changes, you may close your account before the effective date.

Contact ign88

If you have privacy concerns or wish to exercise your rights (access, correction, deletion, opt-out), contact us via our live chat service or email (contact details in our FAQ). We will respond within 14 days. For data deletion or account closure requests related to major holidays such as Idul Fitri, Idul Adha, Imlek, or Nyepi, please allow additional processing time if those dates fall during your request window.

We are committed to protecting your privacy on ign88. Thank you for trusting us with your data.